Privacy Policy

Last Updated: 15 September 2026

At House of Genius, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect and disclose your information when you visit or use our website store.houseofgenius.in, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or purchase our products.

This may include:

Personal Information

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• City, state and PIN code

• Account login information

• Order details

• Information provided when contacting customer support

Order Information

When you place an order, we may collect information relating to:

• Products purchased

• Product size, colour or variant

• Order number

• Billing and shipping details

• Payment status

• Delivery information

• Return, exchange or refund information

Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method used, payment service providers may process information such as card, UPI, bank or other payment details.

House of Genius does not intend to collect or store complete payment credentials such as your full card number, CVV or banking password on its own website servers when payment is processed by a third-party payment provider.

You should review the privacy policy of the applicable payment provider for information about how it handles your payment data.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• General website usage information

• Cookies and similar technologies

This information helps us operate, maintain, secure and improve our website.

3. Cookies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember information about your visit.

We may use cookies to:

• Keep you signed in

• Maintain your shopping cart

• Remember preferences

• Improve website functionality

• Understand website traffic

• Improve user experience

• Help with website security

• Analyse website performance

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website features, including account or shopping functionality.

4. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Delivering products

• Processing payments and refunds

• Managing customer accounts

• Providing customer support

• Responding to enquiries

• Processing returns and exchanges

• Sending order confirmations and delivery updates

• Communicating important information regarding your orders

• Improving our products and services

• Improving website functionality and user experience

• Detecting and preventing fraud or unauthorized activity

• Maintaining website security

• Complying with applicable legal and regulatory requirements

Where permitted by applicable law, we may also use your information to communicate with you about products, offers, promotions or services that may be relevant to you.

You may opt out of promotional communications where an opt-out facility is provided.

5. Account Information

Our website may allow customers to create and maintain an account.

If you create an account, you are responsible for keeping your login credentials confidential.

We may use your account information to:

• Provide access to your account

• Display your order history

• Process future orders

• Provide customer support

• Manage account-related requests

You should contact us promptly if you believe that your account has been accessed without authorization.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted third parties where required to provide our services, including:

Payment Service Providers

Payment information may be shared with payment gateways or payment processors to process transactions securely.

Delivery & Courier Partners

We may provide your name, mobile number, address and order information to courier and logistics partners so that your order can be delivered.

Technology & Service Providers

We may use third-party service providers for:

• Website hosting

• Website maintenance

• Analytics

• Customer support

• Email communication

• Security

• Technical services

These providers may have access to information only to the extent reasonably necessary to perform services on our behalf.

Legal & Regulatory Authorities

We may disclose information where required by applicable law, court order, governmental authority, legal process or to protect our legal rights.

7. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, courier services or other external websites.

House of Genius is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing orders

• Maintaining customer accounts

• Providing customer support

• Resolving disputes

• Maintaining business and transaction records

• Complying with legal, tax and accounting requirements

• Preventing fraud and misuse

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

10. Children’s Privacy

House of Genius provides products and educational materials intended for preschools, children and families.

Our online store is intended to be used by parents, guardians, schools, teachers, institutions and other adults responsible for purchasing products.

We do not knowingly request or collect personal information directly from children for independent purchasing or account creation.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review the matter and take appropriate action.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information where legally permitted.

• Withdraw consent where processing is based on consent.

• Opt out of certain promotional communications.

• Raise a concern or complaint regarding the processing of your personal information.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by applicable law, we may send promotional communications about House of Genius products, offers or services.

You may choose to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential transactional communications, such as order confirmations, payment notifications, shipping updates, account notices and customer-service messages.

13. Data Transfers

Some of our service providers may process information using systems or servers located outside your state or country.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate security measures.

14. Fraud Prevention & Security

We may process information to identify, investigate and prevent:

• Fraudulent transactions

• Unauthorized account access

• Payment abuse

• Suspicious orders

• Website attacks

• Other unlawful or unauthorized activity

We may share relevant information with payment processors, service providers, legal authorities or other parties where reasonably necessary for these purposes and permitted by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, the updated policy will be published on this page and the Last Updated date will be revised.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

House of Genius

Phone: +91-8130889930
Email: support@houseofgenius.in
Website: store.houseofgenius.in

For privacy-related requests, please include sufficient information for us to identify your account or request.

17. Consent

By using our website, creating an account, placing an order or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.

---

House of Genius
Quality Essentials for Little Learners