Terms & Conditions

Last Updated: 15 September 2026

Welcome to House of Genius. These Terms & Conditions govern your access to and use of the House of Genius online store available at store.houseofgenius.in.

By accessing, browsing, registering on, or purchasing products through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Our Store

House of Genius provides educational products and preschool essentials, including school uniforms, books, bags, shoes, clothing, furniture, toys and other products for preschool and foundational learning.

The products, prices, availability and other information displayed on the website may be changed or updated from time to time.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law; or

• If you are a minor, the website and purchases are being made with the involvement and supervision of your parent or legal guardian.

• The information provided by you during registration, checkout or communication is accurate and complete.

We reserve the right to refuse or cancel an order where we reasonably believe that inaccurate, fraudulent or unauthorized information has been provided.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications and other information displayed on the website are accurate.

However:

• Actual product colours may vary slightly depending on your device or screen settings.

• Product images may be for illustrative purposes.

• Minor variations in colour, stitching, printing, packaging or appearance may occur.

• Product specifications, designs and packaging may change without prior notice.

• Availability of products may vary.

Such reasonable variations will not necessarily constitute a defect in the product.

4. Product Sizes

For uniforms, clothing, shoes and other size-specific products, customers are responsible for selecting the appropriate size.

Please refer to the applicable size chart or product information before placing your order.

If a product is incorrectly ordered because the customer selected the wrong size, any exchange or replacement will be subject to our applicable Return & Exchange Policy.

5. Prices

All prices displayed on the website are in Indian Rupees (INR).

Prices may be changed at any time without prior notice.

Where applicable, taxes, delivery charges or other applicable charges will be displayed during checkout.

We make reasonable efforts to ensure that prices displayed on the website are accurate. However, in the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and refund any amount already paid.

6. Orders

Placing an order on the website constitutes a request to purchase the selected products.

An order is considered accepted only after payment has been successfully processed and the order has been confirmed by us.

We reserve the right to:

• Accept or reject an order.

• Limit the quantity of products purchased.

• Cancel an order due to product unavailability.

• Cancel an order due to pricing, technical or system errors.

• Cancel an order where fraudulent or suspicious activity is detected.

• Cancel an order where the delivery address or customer information is incomplete or incorrect.

If we cancel an order after receiving payment, the eligible amount will be refunded through the applicable payment method or payment gateway, subject to the applicable refund process.

7. Payment

Payments may be processed through third-party payment gateways or other payment service providers made available on the website.

You agree to provide accurate payment and billing information.

House of Genius does not store complete card, UPI or other sensitive payment credentials on its own servers where such information is processed directly by the applicable payment gateway.

We are not responsible for temporary payment failures caused by banks, payment gateways, network providers or other third-party systems.

8. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been processed, packed or dispatched, cancellation may not be possible.

Cancellation requests should be sent to:

Email: support@houseofgenius.in
Phone: +91-8130889930

Any refund arising from an approved cancellation will be processed according to our applicable refund policy and payment gateway procedures.

9. Shipping & Delivery

We aim to deliver orders within the estimated delivery period communicated at checkout or through our delivery partners.

Delivery timelines are estimates and may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• Regional restrictions

• Incorrect or incomplete addresses

• Natural disasters

• Strikes or other circumstances beyond our reasonable control

House of Genius shall not be responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

10. Delivery Inspection

Customers are encouraged to inspect the package at the time of delivery.

If the package appears seriously damaged, tampered with or opened, please notify the delivery partner where possible and contact us promptly with photographs or other supporting information.

Claims relating to damaged, missing or incorrect products may require photographs, unboxing videos, order details or other information for verification.

11. Returns, Exchanges & Replacements

Returns, exchanges and replacements are governed by our separate Return & Exchange Policy.

Products may only be eligible for return, exchange or replacement if they satisfy the conditions specified in that policy.

Products that are used, washed, damaged, altered, personalised or returned without their original packaging or tags may not be eligible for return or exchange, except where required under applicable law.

For hygiene and safety reasons, certain products may be non-returnable.

Please check the applicable return conditions before placing an order.

12. Incorrect or Defective Products

If you receive:

• A wrong product,

• A damaged product,

• A defective product, or

• A product materially different from what was ordered,

please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, packaging details, order information or other evidence to verify the issue.

After verification, we may offer an appropriate remedy, which may include replacement, exchange, repair or refund, subject to the circumstances and applicable law.

13. User Accounts

Some features of the website may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.

• Providing accurate account information.

• Updating your information where necessary.

• Ensuring that your account is not used without authorization.

You should immediately notify us if you suspect unauthorized access to your account.

House of Genius shall not be responsible for losses resulting from your failure to protect your account credentials, except to the extent required by applicable law.

14. Website Use

You agree not to use the website:

• For any unlawful purpose.

• To commit fraud or facilitate fraudulent transactions.

• To impersonate another person or entity.

• To interfere with the operation or security of the website.

• To introduce malicious software, viruses or harmful code.

• To attempt unauthorized access to our systems.

• To copy, reproduce or commercially exploit website content without permission.

• In any manner that may damage the reputation or operation of House of Genius.

We reserve the right to suspend or restrict access to the website where necessary.

15. Intellectual Property

All content available on the website, including but not limited to:

• House of Genius name and branding

• Logos

• Product photographs

• Illustrations

• Graphics

• Website design

• Text

• Product descriptions

• Videos

• Layouts

• Educational content

is owned by, licensed to, or used by House of Genius and is protected by applicable intellectual property laws.

You may use the website for personal and legitimate purchasing purposes only.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without prior written permission.

16. User Reviews & Content

If the website allows customers to submit reviews, comments, photographs or other content, you agree that such content:

• Must be lawful and truthful.

• Must not infringe the rights of another person.

• Must not contain offensive, abusive, defamatory or unlawful material.

• Must not contain malicious software or unauthorized advertising.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

By voluntarily submitting content to us for publication, you grant House of Genius a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.

17. Third-Party Services

The website may use third-party services including payment gateways, courier companies, hosting providers, analytics services and other technology providers.

Your use of such third-party services may also be subject to their respective terms and policies.

House of Genius is not responsible for the independent acts, omissions, policies or technical failures of third-party service providers, except where liability cannot legally be excluded.

18. Website Availability

We aim to keep the website available and functional; however, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance

• Technical problems

• Server issues

• Software updates

• Security measures

• Network failures

• Events beyond our reasonable control

We reserve the right to modify, suspend or discontinue any part of the website or its services when necessary.

19. Disclaimer

To the extent permitted by applicable law, House of Genius does not guarantee that:

• The website will always be available.

• All website information will always be complete, accurate or current.

• The website will always operate without errors.

• Products will always be available for purchase.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable Indian law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, House of Genius shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions limits your statutory rights or any liability that cannot legally be limited under applicable law.

21. Force Majeure

House of Genius shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, government restrictions, strikes, transportation disruptions, telecommunications failures or other similar events.

22. Privacy

Your use of the website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, deliver products, maintain accounts and operate our website in accordance with our Privacy Policy and applicable law.

23. Changes to These Terms

House of Genius may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to the use of this website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

25. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or other website-related matters, please contact us:

House of Genius

Phone: +91-8130889930
Email: support@houseofgenius.in
Website: store.houseofgenius.in

We will make reasonable efforts to respond to customer queries and complaints within an appropriate period.

---

By using the House of Genius website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.